* While our items go through extensive quality control, there can be a few that slip through the cracks.
- If the item has arrived damaged, we will hold our team accountable on providing a replacement. A shipping fee will only be applied to dispatch the replacement piece as we are a small business and cannot fund this expense.
- However, you have 7 days to contact the support email (firstname.lastname@example.org) in regards to the damage and will be asked for proof of damage.
- Note, we will have records of delivery shipped/received so please be honest.
-Check your SPAM box as all responses tend to be placed there for any response.
No warranty/refund is provided to garments that are damaged within your care as they are made to order and we do not keep excess stock. Depending on the situation, a solution can be made, however, this is again at the discretion of the shop and is not guaranteed.
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