Garment Care & Replacements Policy

ITEM CARE

We want your gear to last, so treat it right:

• Wash inside out, on a delicate cycle, with a light detergent (add a color catcher if you're worried about bleeding).
• Tumble dry on low (inside out) or hang to dry — no high heat.
• Refunds, exchanges, or replacements won't be issued for damage caused by improper washing, or for loose strings.

The Kigu Stop does not offer a warranty program on garments.

ARRIVED DAMAGED?

Every item goes through quality control before it ships, but occasionally something slips through. If that happens, we've got you:

• We'll cover the cost of your replacement piece — you'll only be responsible for the shipping fee to get it back to you. As a small business, we're not able to absorb that cost too.
• Reach out within 7 days of delivery to thekigustopsupport@gmail.com with proof of the damage.
• We keep shipping/delivery records on file, so please keep it honest with us — we'll do the same for you.
• Haven't heard back? Check your spam folder — replies sometimes land there.

A NOTE ON HANDLING

All support requests are handled at The Kigu Stop's discretion. We reserve the right to decline service in cases of rude or uncompromising behavior toward our team.

DAMAGE FROM WEAR/CARE

Since every piece is made to order (we don't hold excess stock), we're unable to offer warranty or refunds for damage that occurs during normal wear or care. That said, we handle things case by case — a solution may be possible, but it's never guaranteed.