Shipping & Pre-Orders

Pre-Order Shipping

What does pre-order mean?
Pre-order items are made after you order and are not Ready to Ship.

🧵 How Preorders Work

1. Order Month → Place your preorder.
2. Batch Closes → The preorder batch closes at the end of the calendar month.
3. Production → Production begins the following month and may take up to 6 months.
4. Quality Check & Fulfillment → Completed items are sent to The Kigu Stop for quality checks and packing.
5. Shipping → You'll receive tracking when your order is ready for final shipment.

Example:
August Order → August Batch Closes → Production Begins in September → Quality Check → Tracking → Shipment

Your production timeline begins after the preorder month closes, not on the day you order.

Different items may be completed at different times because we work with multiple production teams.

📦 Where's My Order?

You can follow your preorder batch on our Stay in the Know / Pre-Order Production Update page.

No tracking yet doesn't automatically mean your order is late. Your item may still be in production, traveling to us, undergoing quality checks, or being prepared for fulfillment.

We don't provide unpublished individual completion or shipping dates beyond our production updates.

📦 Partial Orders

Items ordered together may finish and ship at different times.

If one item arrives before another, the remaining items are not automatically missing. Check your shipping confirmation to see which items were included in that shipment.

If an item was marked as shipped but wasn't inside your package, please use our Contact The Kigu Stop page for individual review.

📝 Address, Size & Order Changes

Size or other order changes:
If you need to request a size or other order change, please use our Contact The Kigu Stop page as soon as possible and include your order number and requested change.

Changes are not guaranteed. Once an order or production batch reaches certain stages, we may no longer be able to make changes, even if the order has not shipped yet.

Shipping address changes before carrier possession:
If your package has not been transferred to the shipping carrier, please contact us as soon as possible. If tracking only shows Label Created and the carrier has not received the package, you may still submit an address-change request.

Address changes are not guaranteed.

Shipping address changes after carrier possession:
Once tracking shows that the shipping carrier has accepted the package or the package is moving through the carrier's network, The Kigu Stop can no longer change the shipping address because the package is no longer in our possession.

At that point, please contact the shipping carrier listed on your tracking information directly to ask whether a package hold, delivery redirect, address correction, or other delivery option is available.

Carrier delivery changes are not guaranteed and are determined by the shipping carrier.

🌍 International Orders

International customers are responsible for any applicable customs fees, taxes, duties, or import charges required by their country. These charges are not included in your order total.

Customs processing may cause delivery delays outside of our control.

If a package is refused or import fees are not paid, any applicable refund or resolution will follow our current Return, Refund & Cancellation Policy.

By placing a preorder, you acknowledge the made-to-order production timeline and applicable store policies.