ITEM CARE:

We want your gear to last as long as possible, so please wash all clothing items inside out and on delicate wash.

- Light Detergent and if needed a color catcher for any bleeds.

- Tumble dry on low (still inside out) or hang to dry.

- Refunds/exchanges/replacements will not be given for customers failure to wash items correctly nor loose strings. 

The Kigu Stop does not offer a warranty program on garments

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 Arrived Damaged: 

* While our items go through extensive quality control, there can be a few that slip through the cracks. 

- If the item has arrived damaged, we will hold our team accountable on providing a replacement. A shipping fee will only be applied to dispatch the replacement piece as we are a small business and cannot fund this expense. 

- However, you have 7 days to contact the support email (thekigusquad@gmail.com) in regards to the damage and will be asked for proof of damage.

- Note, we will have records of delivery shipped/received so please be honest. 

- Check your SPAM box as all responses tend to be placed there for any response.

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It is to The Kigu Stop's discretion in which matters are handled and have every right to refuse service should any rude/uncompromising emails be presented.  

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No warranty/refund is provided to garments that are damaged within your care as they are made to order and we do not keep excess stock. Depending on the situation, a solution can be made, however, this is again at the discretion of the shop and is not guaranteed.