Garment Care & Replacements Policy

ITEM CARE

We want your gear to last, so please follow the care instructions provided with your garment or product listing.

For most garments:

• Wash inside out on a delicate cycle with a mild detergent.
• A color catcher may be used when appropriate.
• Tumble dry on low or hang to dry.
• Avoid high heat.
• Follow any additional product-specific care instructions provided with your item.

The Kigu Stop does not offer a garment warranty program.

Damage caused by improper washing, drying, care, alterations, or normal wear is not considered a manufacturing defect and is not automatically eligible for a refund, exchange, replacement, or remake.

Loose threads or strings that do not affect the construction or usability of the garment are generally not considered damage.

ITEM ARRIVED DAMAGED

Every item goes through quality control before fulfillment, but if your order arrives damaged or appears to have a manufacturing defect, please contact us within 7 days of delivery through our Contact The Kigu Stop page.

Please include:

• Your order number
• A description of the issue
• Clear photos showing the damage or defect
• Photos of the packaging when relevant

Submitting a damage claim does not automatically guarantee a refund, replacement, exchange, remake, or store credit.

Each claim is reviewed individually, and the available resolution will depend on the circumstances and results of our review.

If you are waiting for a response, please check your spam or junk folder. Customer support inquiries are generally answered within 24–48 business hours, although response times may be longer during conventions, launches, holidays, or other high-volume periods.

DAMAGE FROM WEAR OR CARE

The Kigu Stop does not provide a warranty for damage that develops through normal wear, washing, drying, improper care, alterations, or continued use of a garment.

If you believe an issue may be related to the original construction or manufacturing of the garment rather than normal wear or care, you may submit the issue through our Contact The Kigu Stop page for review.

Any resolution is determined on a case-by-case basis and is not guaranteed.

CUSTOMER SUPPORT & CONDUCT

We want to help resolve legitimate order and product issues and ask that communication with our team remain respectful.

The Kigu Stop reserves the right to limit or discontinue communication in cases involving harassment, threats, abusive language, or repeated inappropriate conduct.

This version also removes “rude or uncompromising behavior”. That's too subjective for a public policy. A customer can be upset or disagree with you without losing access to support. Harassment, threats, abusive language, or repeated inappropriate conduct gives you a much clearer boundary.

I also removed the statement that the customer must pay replacement shipping. I wouldn't make that universal. If your manufacturer sent a genuinely defective garment, you may decide the appropriate resolution includes shipping. Better to decide that during the claim review rather than locking yourself into one rule.