Stay in the know!

📢 Production Update

Last Updated: November 10th 2026

Find the month you ordered in the table below to see where your order is and when to expect it. 💕

📦 Find Your Order

Jan to Mar 2026

📦 Mostly shipped
Most orders are here and shipping. A few pieces are still on their way, so some orders will ship in parts.
Remaining pieces: [Awaiting Teams Responses]

Apr to May 2026

🚚 Arriving now
Some pieces are here, and the rest are on the way to us.
Remaining pieces: [ In Transit to Office ]

June to Aug 2026

🧵 In production
Production began in October. Some pieces have already been sent, and the rest finish at different times.
Arrives at our office: December 2026 to January 2027

September/October 2026

🗓 Waiting to start
Your order is being recorded and handed to production teams. Once it’s paid and sent in Mid November, your countdown starts.
Arrives at our office: ETA January to early February 2027

Delayed 2024 to 2025 orders

🧵 In production
These were delayed, and I’m not happy about that either. They’re being finished now.
Estimated finish: End November 2026 - Arrival Dec 2026 or Sooner

“Arrives at our office” means when your order reaches us. After that, we quality check it, pack it, and ship it to you. All dates are estimates and can change.

🔑 What the Statuses Mean

📦 Mostly shipped: Most of your order is at our office or already on its way to you.

🚚 Arriving now: Pieces are being sent to us and arriving in waves.

🧵 In production: Your pieces are being made.

🗓 Waiting to start: Your preorder month has closed, but production hasn’t started. It begins once your order is paid and added to the queue.

🧵 Why Orders Can Ship in Parts

We work with more than one production team, so pieces in the same order can finish at different times. If part of your order arrives first, the rest is still on its way, not missing. You’ll get tracking as each package is ready.

⏳ How Long Does It Take?

Most items take about 3 to 4 months once production begins. Preorders can take up to 6 months. Holidays and the manufacturers’ queues affect timing, and they don’t work only for us, so their workload can shift ours.

📦 No Tracking Yet?

That’s normal. No tracking doesn’t mean your order is late or hasn’t been made. It may still be:

In Production
↓
Traveling to Us
↓
Quality Check
↓
Being Packed
↓
Shipping

You’ll get an email with tracking when your package is ready for final shipment. Tracking comes from our email, not from the Shop app.

💌 Need Help?

For general timing, please use this page. I don’t have individual completion or shipping dates beyond what’s published here.

For an issue with your order or a shipping address change, please use our Contact The Kigu Stop page. We only respond to messages sent through that page.

⚠️ Please don’t email our old addresses. They’re no longer active and won’t be answered:

• thekigustop@gmail.com
• thekigusquad@gmail.com

Thank you so much for your patience. I know the wait is hard, and I really appreciate you. 💕