Help Center

PRE-ORDER: These are items that are not available and/or are currently sold-out in our shop. Pre-order is placing orders in advance of stock being received by The Kigu Stop and requires a full payment up front

DETAILS, TERMS & CONDITIONS:

1. Full payment is required via www.thekigustop.com.

2. Estimated Date of Arrival: This is based on the shipment schedule of our projected production order with our supplier. Approximate ship date can only be estimated 3-5 months after the end of the month of the Pre-Order. This will change based on Supplier competence of receiving fabric and custom clearances and COVID Shutdowns.  

3. Projected stock is limited for pre-orders. 

4. Once ordered items have been delivered to you, our standard refund and exchange policy. Please refer to our refund and exchange policy.

5. If in any case, your ordered item/s did not arrive to The Kigu Stop from our supplier or there is not enough stock to support your order, we will refund your payment in full. Additionally the customer (you) cannot perform any legal action against The Kigu Stop.

6. Orders without any payment made on behalf of the customer will be automatically cancelled.

7. Terms and conditions subject to change without prior notice.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at thekigusquad@gmail.com.

-TKS is a small business and is owned and managed by an individual.  As much as I would like to respond to everyone instantly, I can't.  Please send me an email through our support form and I will do everything I can to assist you as soon as possible.

- I address all Shipping address changes as this takes priority. 

- You will need to read the listing time frame of your purchase, if you are unable to wait do not purchase a pre-order item. 

- I will not provide personal updates, I do not have exact ETA's on when production will conclude as we offer more than one single product at a time.

-If you contact us through our support page for an ETA, we can provide an estimate but we cannot provide an exact ETA.  We cannot provide constant updates but we can assure you that your order is being worked on.

- All items are designed in California, unless an artist I have hired has designed the item.

- All production teams are outsourced across the sea to offer lower prices, which in turn creates a bit of a wait time for items to arrive as they have to be processed through customs and be shipped to our home office. 

-We have limited stock on our website but are always working on new designs.

- Items that are received from our production teams have to go through a process before getting shipped out.  (pre-orders)

-Once items arrive to HQ we process the orders.  this means we go through inventory, QA check, and package them for shipping.

- All orders are labeled on their bags for me to package up and coordinate what product goes in what

- As we receive inventory, we process and ship.  Not all inventory arrives at the same time.  Sometimes we receive partial shipment and any orders remaining will get fulfilled on the next round.

- We do not prioritize designs by popularity, we ship out items that have arrived for us to ship out. 

- If a style or design or size is not available for us to ship, you will not be notified of your item shipping despite others being shipped out of the same style. 

- Some sizes are missed from the production teams due to the amount of styles that they produce for us and you. 

- Once all orders have been shipped of that style, I count up all the missing items and ensure the team produces them in their next shipment to me so I can ship out the order. 

- Not everything goes according to plan and I do my best to adjust from situation to situation. Any rudeness or hate while I await items to be delivered is unacceptable. 

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Please note, if you have not received an email notification with the tracking information.. this means that your order is still being worked on by our team.  Please do not panic!  Your order has not been forgotten and our team is on it!  Once your order is ready, we will send out an email with the tracking information.  Please allow 1-3 business days for the tracking information to update.

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- If you are moving before your items arrive, you will need to send an email with your full shipping address with your order number.  Please contact our support team and confirm the original address, and provide the new shipping information. 

- We will not be responsible for shipping out an item and not being delivered if you have not addressed for us to update your shipping information 

-Refunds are not available for pre-orders.

- Additionally, Please note, we are not able to cancel any pre-order after the cut off time for the pre-order, which is the end of each month.

  - Please understand, by placing an order for a pre-order, you agree to wait the time it takes for our team to produce your order.  Depending on the item you're ordering, pre-orders can take about 3-4 months for our team to create your custom order once it goes into production.

-Pre-orders do not qualify to be returned since they are made to order.

- Refunds are available for stock orders that have not been worn and removed from original packaging.  Stock orders can be returned within 2 weeks of when the item is received.  Please contact our support team as soon as possible.

- Threats are not welcomed in our shop.  If you have a complaint, reach out to us and we will do our best to resolve the issue.

- Refunds will not be granted until the item is returned, tracking is provided, and item is received.

- The buyer is also responsible for returned shipping, should they want a refund of their order. 

- Refunds will not be granted for shipping costs, as we have supplied the service and will not refund shipping costs, nor reimburse return shipments. 

- Refunds are not granted if the item is modified, stained and used. 

Approved Exchanges are only allowed, when The Kigu Stop and Customer have reached an agreement. 

Otherwise, we do not provide returns/exchanges on pre-order items. 

- We will provide you the address to return the item after you have contacted our Support Team and have approved your exchange/return.

-For tracking purposes, please write in large letters what we are exchanging the item for (include size and color).

When dropping the package at the post office, remember to ask for a tracking number. Note, we will not be able to process this exchange without a tracking number.

*** Once the order has been shipped back, please reply to us with the tracking number. ***

The tracking number is required in order to proceed with your request.

*Please Note for International Orders: We are NOT responsible for any custom fee's charged by your Country. Please be advised this is your responsibility and will not be reimbursed from our shop for the expense.*

*If the custom fees are to high and do not wish to pay the fee, you do have the option to reject the package.  Once the package has been rejected it will be returned to sender.  You will need to contact our support, notify them of the situation.  Our team will need to verify that the order has been returned via the tracking information.  Once tracking is verified, we can issue you a full refund minus the costs of shipping since this is a service that cannot be refunded.

**International- please allow 10- 20 business days. Please note that there can be a delay due to handling time from customs which we are not responsible for.

Domestic orders can take about 5-10 business days once we have notified you that your order has shipped.  In most cases, your order will arrive much sooner.  However, do expect delays if there are any type of weather conditions in your area that can delay the courier.

-Once your order has been processed and shipped, we will send out an email notification with the tracking information. 

-Stock orders, these type of orders can take 3-4 weeks to process and ship out from HQ.  While most orders might ship out sooner, please allow time for processing.

Pre-orders, all orders are collected at the end of the pre-order season and sent to our team to start the production process.  Pre-orders usually go into production at the end of the month.  Once in production, it can take 3-4 months to custom make and ship to your doorstep.  Please be patient with pre-orders, these orders do not ship immediately and cannot be rushed.

-Kigu commissions are handmade by the owner and are not produce by a team or somewhere else.  Since they are handmade and custom, they do take some time to be made.  Unless specified, Kigu's can take 1-3 months to make, and they are worked on in the order that they are received.  Once the order is placed all sales are final and cannot be cancelled.  Additionally, we cannot do returns or exchanges on Kigu's since they are specifically made for you.

January 17th in observance of Martin Luther King Jr Day

May 30th in observance of Memorial Day

July 4th in observance of Independence Day

September 5th in observance of Labor Day

November 11th in observance of Veterans Day

November 24th and 25th in observance of Thanksgiving

December 26th in observance of Christmas Day

The Kigu Stop does not offer warranty's on any clothing as the clothing is pre-ordered and stock is not provided to replace. 

*Item Damaged 

- If the item is damaged when received, you have 7 days to contact the support email (thekigusquad@gmail.com) in regards to the damage and will be asked for proof of damage.

- Check your SPAM box as all responses tend to be placed there for any response. 

-It is to TKS discretion in which matters are handled and will refuse service should any rude/uncompromising emails be presented. 

- If the item is damaged from wash, this is not TKS responsibility to fix the issue as the item is now in your care. 

- No warranty/refund is provided to garments that are damaged within your care as they are made to order and we do not keep excess stock. Depending on the situation, a solution can be made, however, this is again at the discretion of the shop and is not guaranteed.